Absorb LMS Reviews 2024: Pros & Cons, Ratings & more

Is Absorb LMS the right solution for you? Read verified Absorb LMS reviews from people in industries like yours to make a confident choice.

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Christopher Pappas
eLearning Industry Founder
Christopher Pappas is the Founder of eLearning Industry Inc, which is the leading publishing platform that delivers inspiring, industry-specific content to eLearning professionals. Christopher holds an MBA and an MEd (Learning Design) from BGSU.
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Christopher's Review on Absorb LMS

Absorb LMS Overview

Absorb LMS is a cloud-based, best-of-breed learning solution that can help you bring engaging and effective corporate training to life. Established in 2003, their dedicated team is working on a non-stop expansion mode. Its global footprint indicates this continuous growth: 1350+ clients, 20M courses, 17.5M users, 29 countries.

As a powerful cloud-based LMS, its design focuses on how to create courses that boost engagement. Thus, implementing such a tool empowers businesses worldwide to overcome learning goals and achieve their objectives.

The LMS User Experience is one of the best you'll encounter since Absorb cares about making the system work for your needs. Actually, they have a dedicated development team that works on continually improving the system based on user feedback.

This LMS tool is incredibly scalable. It is quick to set up, with all the automated features and reporting you'll need. With just a few clicks, you can create training modules at ease without having administrators feel frustrated when facing technical mix-ups and difficulties.

Absorb LMS boasts a great clientele, including pioneers like GettyImages, IMAX, Tiffany & CO, Mitsubishi, GAP, Nikon, Johnson&Johnson, Twitter, and more. L&D and HR managers can use it to lead teams to incredible productivity heights. In case you need any help, their in-house experts will act upon solving any issue.

What Is Absorb LMS?

Absorb LMS is intuitive and easy to use as a cloud-based solution. One that inspires learning and fuels business productivity via its robust UX. Whether you aim to train internal employees or external partners, it empowers users to thrive.

This tool can help you drive business growth through the application of learning technology. Built to deliver flexible training at scale, it is an excellent choice for onboarding staff, developing employee skills (existing or new), or even making compliance training a bit more exciting.

Its rich features and intuitive design create an engaging learning environment. It will satisfy all types of users in your system, from employees to customers and partners, no matter if they are learners or admins.

Serving customers in 120 industries, Absorb LMS offers automation and in-depth reporting capabilities. Its robust features not only will help you save time, but they'll also prove your training ROI. It is a good fit for companies that need a feasible employee training solution, especially when it comes to handling both training and evaluation.

Users who need to create unique branding (even for different departments, customers, or clients) have hit the jackpot. No worries about xAPI, SCORM, and AICC support. They've got you covered. Absorb LMS also includes full eCommerce out-of-the-box.

It is a passe-partout tool that can handle all aspects of your eLearning needs. Last but not least, offering a responsive learner interface makes it easy to work on any device.

Courses And Types Of Learning Scenarios

The Absorb LMS team takes extra care of your compliance training and data security needs. The platform offers users WCAG 2.0 compliance (for both learners and administrators). Also, there is a SOC 2 Type 2 compliance and GDPR compliance. Using worldwide AWS servers gives them the power to deal with international training operations.

If building learning cultures and driving reliable results is your primary goal, implementing this tool can be your major step to joining a growing community.

There are 3 types of courses you can have:

  • Imported

Absorb's users can import third-party eLearning courses. Thankfully, everything works fine if you've used any of the following formats like SCORM, Tin Can, or AICC. Importing a course package is simple as a process. You can add a brand new online course or add learning objects to an existing online course.

  • Created in Absorb LMS

Whether you're building LMS courses from scratch or refining existing materials, you can deliver engaging learning experiences to your team—whether via audiovisual lectures, microlearning courses, ILC's, simulations, or anything in between.

  • Content libraries

Content libraries like BIZLIBRARY, Skillsoft, and LinkedIn Learning give you access to thousands of carefully curated courses led by industry experts. You can search this vast variety of content and leverage proven content. Then, you can focus your efforts on creating training on topics that are unique to your business.

Targeted Businesses

Absorb LMS is an all-in-one learning platform that makes learning enjoyable for those consuming it and those creating it. You can leverage this system for academic/education and corporate/business.

Plus, the fact that it includes eCommerce makes it an ideal choice for those looking for valuable training content and those creating modules.

Worldwide organizations can use it to provide employee training, external training, or both. If you want in-person training, live online training, or webinars, it covers every aspect of your needs.

Synchronous and asynchronous learning won't be an issue since there is a variety of training options available. More specifically, it is ideal for Blended learning, which is exactly what most businesses need, no matter their niche.

You'll love using its Built-in Course Authoring, and you'll surely enjoy implementing gamification elements into your training. Also, its Learner Portal and other social learning tools will help learners create strong connections and make learning an everyday habit.

To conclude, Absorb LMS is an excellent tool for organizations with a few or up to hundreds or even thousands of learners mainly due to its scalability, robust features, and user-friendly environment.

Setup And System Configuration

As a cloud-based Learning Management System, it is pretty easy to set up and run in just a few days. In fact, I was really impressed with how fast its implementation is since it might only take you from 4 to 8 weeks.

So, deploying a cloud-based LMS like this makes learning accessible in the moment of need. Also, it reduces the cost of training material as well as minimizes on-site instructor expenses.

If you're into anytime-anywhere learning, then the Absorb LMS Mobile App brings training in your pocket. Admins and learners can tackle tasks quickly and easily from their compatible smart devices. Thus, getting this mobile learning solution will empower your teams and help create a learning culture that never stops.

Finally, there is always the option of Absorb Infuse. That is a solution for organizations that want greater control over their training and don’t want to compromise their brand, culture, or training efforts.

Absorb Infuse allows your L&D team to put training anywhere. That means you can now think of training in a completely different way. By considering how training supports your work activities, you can try and put your training as close as possible to what your staff is trying to accomplish every day. This way, you make training far more effective.

It enables you to seamlessly integrate training into your native systems and applications that you already work in. As a result, it empowers your Learning and Development team to embed training in the workflow. Infuse is like a learner interface, but you get to build it however you want!

License Model/Pricing

The team at Absorb LMS can custom-tailor plans and pricing to meet the needs of large and small organizations.

Its pricing falls somewhere between enterprise and midmarket. Also, they can tailor user-count or usage-based licensing to your needs and help you reach an affordable price plan. Associations and eLearning providers that need eCommerce can also be accommodated.

Give this scalable LMS a try to discover on your own that creating courses should never feel difficult or tedious. Don't worry if you can't figure something out. Absorb LMS supports integration and security with more tools than you can imagine while providing 24/7 in-house support.

Integrations

Truth be told, a learning system needs to support numerous integrations, such as third-party apps, additional features, and SSO.

This tool offers turnkey integrations with a broad cross-section of leading solutions like Salesforce, Zoom, Namely, bambooHR, ADP, and more. Absorb LMS integrates with virtually any platform you can imagine!

Users can benefit from Absorb LMS by automatically assigning dashboards, courses, learning plans, and catalogs. The fact that it allows your HCM/HRIS to be the source of user information makes it easier to identify patterns, thus, helping you spot and improve career development, employee retention, and satisfaction.

Besides, you can use it to train your sales teams with relevant content. All done in the flow of work. This way, it becomes easier to expedite deal speed and increase revenue. Plus, connecting with customers becomes more direct than before. For example, you can use it during or after a sale to facilitate product onboarding. Or even for feature adoption and ongoing customer training. As a result, it adds to the overall customer success of your business.

If you are in the business of learning selling materials, you'll appreciate Absorb's deep eCommerce functionality. Plus, you can leverage its features to drive payment processes, use international servers, or even manage multiple currencies. You even get the chance to vary pricing for different audiences.

Those of you who are looking for a learning platform that can integrate across various systems with pre-built connectors and APIs, be assured that Absorb gets the job done.

Feature Highlights

Absorb LMS fosters deeper learner comprehension with its features, leading to better retention rates. As an intuitive platform, it supports a variety of multimedia content formats (AICC/SCORM Support, xAPI Support, Built-In Course Authoring) and has a responsive design.

Even without an internet connection, you can leverage its modern mobile app to train offline. Of course, your learners' course progress can automatically sync when the connection is restored. What's more, you get to benefit from its social learning capabilities and actionable reporting features.

As a manager, you can prove the ROI of each learning program. As an Instructional Designer, you can use its flexible and out-of-the-box reporting to optimize your training courses.

From configuring admin dashboards to scheduling automated reporting and critical data, you have everything you need at your fingertips. Plus, you get branded interfaces and so much more.

If you are an admin, you'll love the Availability Rules on the Absorb LMS. You can use them to add versatility in how you present your content to different groups of learners.

Furthermore, the platform offers an excellent tool for managing and organizing your learning content into categories. Consequently, admins can organize their content (course content, global resources, and competencies) in their own sets of categories.

As a user, you'll enjoy productivity games within Absorb, especially with automated functionality related to enrollments, reminders, certifications, and reporting. With this tool, you can design and configure learning experiences to match your unique business and learner needs.

Features like leaderboards and social learning keep learners engaged with your content and connected with your business and each other. Plus, you can utilize public dashboards to keep learners up to date.

For more in-depth, customized learning experiences, you can give Absorb Infuse a try. This next-gen learning solution propels learning in the flow of work. It empowers users to deliver unique training in their own systems and applications where learners usually spend their time. Furthermore, this solution offers you the ability to create engaging scenarios and open up a whole new world to your training.

For example, clients use Virtual Reality simulations powered by Absorb Infuse to provide a seamless VR experience that completes training and gateways the next steps, moving from a VR environment to the real deal. You can then leverage the metrics and evaluate how successful the transition from VR to onset was.

I highly suggest you request a demo to learn more. It was one of the most engaging I've taken in a while now.

Finally, Absorb offers robust security, so no need to worry about that.

Pros/Cons Of Absorb LMS

Absorb LMS falls under the scope of LMS platforms that are intuitive and flexible. Leading brands worldwide have specific styling design requirements and need to showcase their innovation in several fields. Thus, design and aesthetics are the key features of this tool.

Absorb's new framework accelerates administration workflows and boasts an improved reporting system. To put it simply, this LMS makes learning better within your organization. So, even if you are not very familiar with making your own courses, this system simplifies processes.

I want to make a special note of the Availability Rules. If you're an admin, it will make your management duties so much easier. This feature gives administrators the ability to filter access to each project quickly.

For instance, by filtering access to courses, new content, marketing billboards, polls, contests, or other resources, you get to give learners an extremely personalized LMS experience. Adding rules that target particular groups of users is something you'll find extremely useful.

User Experience is essential for learners and administrators. By focusing on clients' needs, Absorb uses a product roadmap to improve functionality and features. Meaning, they value feedback more than anything else.

Therefore, one of the major pros of Absorb is that the team releases updates continually. The reporting suite of Absorb LMS is robust, but I'd love to see an even more in-depth project management and reporting approach in future updates. Also, it would be great to see how its authoring tool is going to evolve in the future. However, you'll be covered for basic authoring actions.

Users log in to the community and suggest features by adding their ideas. People vote on the best solution that would actually help enhance the UX, and voila! Absorb's team will add it to their roadmap. Of course, it might take up to 6 months to create a new feature, but it is well worth waiting.

Step by step, the team delivers industry-leading functionalities and also takes under consideration new technology standards. You've always got something new to explore and leverage.

Besides, Absorb offers full-service LMS Course Development as well. Actually, they've got a CLO-level leadership team dedicated to creating courses if you can't handle it on your own—ranging from converting existing material to an eLearning format or even crafting branded learning experiences from scratch.

Absorb LMS also takes a unique approach to eCommerce. For example, customers can monetize internal employee training without extra costs.

One thing is certain, with Absorb LMS, you can tailor all projects to your precise training needs.

User Satisfaction

Functionality and customization are something you'll enjoy when working with Absorb LMS. Let's say they make the Customer Experience more exciting and personalized. The system allows you to adapt your learning strategy to the needs of younger workers as well. You can reduce learners' attention span with the use of shorter videos. Plus, you can benefit from its gamification features and start introducing badges to spark up your training.

Absorb support is impressive. It all starts by being knowledgeable and responsive. You can trust that their support team is on top of every issue that might arise. Implementing an LMS is not considered to be easy, but Absorb LMS makes the experience as seamless as possible. You don't have to worry about turn-around time, plus you'll get great responses and solutions on time.

Absorb support empowers your business with a can-do attitude. All they need to do is figure out the process, and they'll make it happen. They are there to work with you and answer questions.

Absorb LMS empowers you to deliver training across your ecosystem of learners, from employees, partners, and resellers to customers, students, and other external audiences. The system helps you ensure that your learners have all the information they need to effectively buy, sell, promote, or use your training content.

The functionality of this system is designed to drive business and bring results. The LMS User Experience is seamless and intuitive for admins and learners alike. That is vital when you need to train rather than spend needless time learning how to use the system. What's more, the customizable billboards and tiles can be used to display news, promotions, new courses, or FAQs.

Thankfully, Absorb LMS is built to scale as your business grows.

Customer Support

Overall the customer service is superb, as the support team goes above and beyond to help out customers. They are hard-working and energetic and care to give the right solutions by building a trusting relationship at the same time.

It is rare to have such first-class customer service. Absorb strives to scale with clients' needs over the years. Plus, they are always adding new features, which is a great treat and might give you new ideas for your training programs. Most importantly, they pay attention to user feedback and deliver what you need based on your organization's needs.

Finally, newbies can take advantage of all the knowledge and how-tos shared in Absorb wizard. You can visit the Absorb academy and watch their short tutorials to get answers to your questions (around 2 minutes duration).

Benefitting From Absorb LMS

The team at Absorb has delivered an intelligent LMS you can implement for all types of organizations and learners. Whether you're a small to mid-sized business or a large corporation, it will help organize and enhance your training programs. Plus, you'll notice a boost in learner engagement right from the start. Undoubtedly, this platform will help you reach your business goals regardless of who you're training or why.

Business growth certainly makes an LMS that is scalable a go-to solution. Not only does this tool simplify managing corporate training, but it also automates dull tasks so that you can work on what matters.

Its ease of use makes administration effortless for all types of users. If you need to implement a system quickly, Absorb LMS is undoubtedly a good deal since implementation takes only 4 to 8 weeks.

Your teams can benefit from this learning system immensely. It is a slick and modern, quite polished professional tool that is easy to use. Your employees can see what type of training they need to complete and when they need to do so with ease.

In this system, you can capture all the training activities that are taking place across your company. Giving access to professional development through this simple and intuitive system will make your employees happier and more engaged.

Performance Overview
Overall Rating 96%
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  • Likelihood to Recommend

Oct 24, 2024

It is pretty decent, but it could definitely be better.

Overall Rating 57%
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What do you like best? It is fairly easy to use. One thing that I like is that we can set up a variety of different admin permissions to users throughout the organization so that teams can manage what they need to do in the LMS themselves. This eases the burden of LMS management on our Learning and Development team and allows to focus on more impactful work.
What do you dislike? We had a very poor representative assigned to us for about six months. We have also run into a ton of limitations in terms of functionality and are always directed to do the work ourselves of submitting missing features to an ideas page. Submitted ideas are rarely implemented by Absorb, and if they are, it tends to be years later.
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Industry : Civil Engineering | Company size : 1,001-5,000 | Level : Entry | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team

Oct 23, 2024

Easy to use tool as a learner. As an administrator, the intuitive course set-up is good.

Overall Rating 89%
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What do you like best? Intuitive to use as a learner and ease of setting up courses as an administrator. Report functionality is helpful.
What do you dislike? Could use more flexibility in setting up courses. Some of the add-ons are a bit expensive for a mid-sized company.
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Industry : Chemicals | Company size : 201-500 | Level : VP | Focus : Business Development | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Oct 18, 2024

Absorb LMS is user friendly, fully customizable and overflowing with functionalities.

Overall Rating 90%
  • Usefulness
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What do you like best? The platform is highly intuitive and user-friendly from the learner's perspective. For system admins, it offers a wide range of reporting capabilities, content management options, and customization features. I am very appreciative of the technical support provided during the implementation phase, as their assistance was invaluable in navigating the complexities of the admin functions. Having completed the implementation process, I now have a solid understanding of the LMS's full potential.
What do you dislike? Cost was the primary challenge for our organization, particularly regarding the addition of content libraries. Due to budget constraints, we were unable to acquire a content library, requiring us to develop all training materials internally, which has proven to be a time-consuming process.
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Industry : Civic & Social Organization | Company size : 51-200 | Level : Senior | Focus : Education | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Oct 18, 2024

It's easy to use and combines everything we need into one user friendly system!

Overall Rating 97%
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What do you like best? My favourite thing about the LMS is how user-friendly the system is and how anyone, regardless of IT skills, will be able to use it. It's helped us combine the three previous systems we used into one easy to use platform. The help that we've received along with way has been brilliant. Very consistent and always there to answer any questions I had.
What do you dislike? There's nothing I actively dislike about the system. Anything I've had trouble learning, there's always been someone there to help. Thanks Luke!
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Industry : Fund-Raising | Company size : 201-500 | Level : Entry | Focus : Administrative | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team

Oct 18, 2024

Absorb provide an excellent experience with a great product

Overall Rating 95%
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What do you like best? Easy to use, huge amount of features that can enable positive learning for staff, excellent implementation support with someone who has tremendous knowledge of the system and is able to answer all our questions. The customisation of the system is also excellent, to make it look and feel like our own rather than a generic system. Absorb LMS is a one stop shop for learning and development and provide more information for our managers to be able to access directly about their staff.
What do you dislike? Some elements we would like to customise are things that we have to work around rather than customise directly but these are small niggles in an otherwise excellent system.
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Industry : Health, Wellness and Fitness | Company size : 201-500 | Level : Manager | Focus : Human Resources | Experience using the software : 6-12 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Oct 18, 2024

All round system with family feel staff to help and support you.

Overall Rating 99%
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What do you like best? Absorb is a REALLY intuitive system. Within the complexities of our business needs, the system allows you to navigate simple solutions. There aren't complicated processes to follow and it's really easy to pick up even for non-techy person like me! The service we were also provided by our Implementation Manager, Luke Valentine, was second to none. Everyone is helpful and friendly and one of the features I personally love is that there is help at hand 24/7.
What do you dislike? The cost of the system is a significant annual investment for any business which companies would have to evaluate cost/benefit wise.
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Industry : Health, Wellness and Fitness | Company size : 201-500 | Level : Manager | Focus : Operations | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team

Oct 17, 2024

Great platform and a very user friendly interface.

Overall Rating 92%
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What do you like best? The AI course creator is best feature of the platform, it has saved hours on creating course content. The learner experience is great and easy to use. We have been able to customize the branding so that it is an extension of our brand to gain better user engagement.
What do you dislike? Nothing to dislike at present, every feature is valuable and we have yet to find anything that we are unsure of or not happy with.
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Industry : Financial Services | Company size : 51-200 | Level : Manager | Focus : Operations | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Oct 17, 2024

Great user friendly platform that fits well into the company.

Overall Rating 94%
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What do you like best? I am really enjoying the system so far, the process of setting it up from an admin point of view was really informative and simple. I love the fact the content creation can be really basic and simple or super in depth, depending on what the course requires. Integration was simple and made easier by great support from Luke Valentine (our implementation support manager), he consistently checks in and ensures we're happy with each step of the learning platform & creation.
What do you dislike? We are yet to find any downsides of the platform, we're happy with every part of our experience so far & look forward to diving into it further.
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Industry : Financial Services | Company size : 51-200 | Level : Senior | Focus : Marketing | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team

Jul 22, 2024

User-Friendly Dashboard and Exceptional Customer Support

Overall Rating 100%
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What do you like best? The dashboard's simplicity makes it easy for all our employees, even those with limited computer experience, to navigate. Customer service has always been exceptional, with thorough ticket investigations and prompt resolutions. Our client rep is helpful and accommodating, assisting with unique requirements. We also appreciate that Absorb gathers client feedback through an idea page, showing they truly listen.
What do you dislike? I have nothing but positive experiences with Absorb LMS. The platform is user-friendly, the customer support is outstanding, and it meets all our needs perfectly.
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Industry : Information Services | Company size : 1,001-5,000 | Level : Senior | Focus : Operations | Experience using the software : More than 1 year as User

Jul 20, 2024

Absorb LMS has been a game-changer for us! Kudos to their team!

Overall Rating 100%
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What do you like best? Our employees find Absorb easy to use, and the platform's design is visually appealing. Absorb truly offers everything in one package—content creation, learning curriculum development—so there’s no need for additional resources.
What do you dislike? I would also like a moment to thank their support teams as responses are quick, so you don’t have to navigate a complicated process or wait days for help, unlike with some other vendors.
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Industry : Telecommunications | Company size : 1,001-5,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as User, Administrator

Jul 19, 2024

A solid performer and our go-to-software for all our L&D needs

Overall Rating 100%
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What do you like best? We have been consistently happy with Absorb LMS over the course of the past 4-5 years. The platform’s features allow us to efficiently track and analyze our training metrics with minimal adjustments. What sets Absorb apart is its exceptional support team and our CSM, who are both highly responsive and quick to resolve any issues.
What do you dislike? Not much to add here, as even when issues arise (e.g. downtime, bugs, lags) their teams typically get back to us with a solution within the same day.
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Industry : Insurance | Company size : 501-1,000 | Level : Director | Focus : Human Resources | Experience using the software : More than 1 year as Administrator

Jul 19, 2024

Streamlined Course Management and Exceptional Support in Absorb LMS

Overall Rating 100%
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What do you like best? System Administrators can effortlessly create and update courses tailored to the business's needs. The Admin interface is well-designed for managing users, courses, groups, and permissions, and for customizing web pages.
What do you dislike? Managing over 100 courses requires careful monitoring, and better reporting tools would be invaluable. They are constantly releasing new features, so I'm 100% confident that this will also be optimized in the near future.
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Industry : Information Services | Company size : 501-1,000 | Level : Director | Focus : Administrative | Experience using the software : More than 1 year as Administrator

Jul 12, 2024

Great product and great support team! Strong Focus on the Customer!

Overall Rating 100%
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What do you like best? As a regular user and admin, I’m especially impressed by Absorb LMS’s intuitive design, which makes content uploading, creation, and customization remarkably easy. The platform also offers flexibility in customizing the site’s look and layout, enabling us to design different homepages for different departments.
What do you dislike? There is nothing to report at the moment. Pretty positive that this will also be the case in the future.
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Industry : Marketing and Advertising | Company size : 1,001-5,000 | Level : Director | Focus : Education | Experience using the software : More than 1 year as Administrator

Jul 6, 2024

Amazing product + Amazing team = Amazing Experience

Overall Rating 100%
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What do you like best? Absorb LMS is praised for its intuitive interface, strong reporting and analytics capabilities, and seamless integration with other systems. It also provides various customization options to meet diverse organizational requirements. The customer service is highly responsive, delivering exceptional support.
What do you dislike? It's awesome that they offer a space for feedback and actively review it, providing updates from their team.
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Industry : Financial Services | Company size : 1,001-5,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team

Jun 23, 2024

Great product, with an even greater support team!!!

Overall Rating 100%
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What do you like best? The staff at Absorb have been incredibly helpful, offering prompt responses and a willingness to assist with troubleshooting, even when it’s a matter of operator error. Their friendliness and patience with everyone involved have made my experience outstanding. I’ve consistently received excellent support, quick communication, and assistance in every possible way.
What do you dislike? I am very happy with both the product as well as the support that me and my colleagues have received over the past 3 years.
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Industry : Internet | Company size : 501-1,000 | Level : Director | Focus : Education | Experience using the software : More than 1 year as Administrator

Jun 21, 2024

Simple and easy to use for both administrators and learners

Overall Rating 100%
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What do you like best? Absorb got lots of good things compared to other LMS I use before. Learners can use the content easy and quick. Admins have many features to make things better. The admin work is simple, and reports help managers see how learners doing, making training more useful.
What do you dislike? It’s difficult to find faults with Absorb since it’s constantly being improved, with new features regularly introduced.
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Industry : Public Relations and Communications | Company size : 501-1,000 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as Administrator

Jun 8, 2024

Absorb LMS has been a great tool for customer training as well as internal training.

Overall Rating 100%
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What do you like best? It works great for ILC registration, management and reporting. It is also very helpful for compliance training and certification. We use it for customer product training as well.
What do you dislike? We are extremely happy with our selection, so nothing really we can add to this cons section.
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Industry : Facilities Services | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Jun 5, 2024

Our team has been enthusiastic about the system's ease of use

Overall Rating 100%
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What do you like best? After evaluating several LMS platforms, Absorb emerged as the top choice! What stands out most about Absorb is its exceptional user-friendliness. Navigating the system is seamless, eliminating the need to sift through FAQs.
What do you dislike? Nothing really. We use the system daily and experience minimal issues from both admin and user perspectives.
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Industry : Logistics and Supply Chain | Company size : 1,001-5,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as User, Administrator

Jun 2, 2024

Great tool, lots of integrations with our existing stack, great support team!

Overall Rating 100%
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  • Customer Experience
  • Likelihood to Recommend
What do you like best? The setup process was smooth and efficient thanks to our implementation specialist, who was exceptionally cooperative and helped our team fully grasp the product. Her customer service was excellent. Our integration with ADP ensures real-time data updates, which has greatly simplified our administrative tasks and improved ease of use for our development team.
What do you dislike? Nothing at all so far. Will make sure to update my review should I come across any issues. So far, so good.
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Reviewer verified by LinkedIn

Industry : Media Production | Company size : 501-1,000 | Level : Director | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team

Jun 2, 2024

Remarkable product and even more remarkable support team!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb is user-friendly, and the training offered is outstanding. I've particularly enjoyed using the AI and narration tools, along with the knowledge check features. The customer support has been exceptional, with the Absorb team guiding us seamlessly through every stage of the implementation process.
What do you dislike? We are very pleased with our selection, so don't really have something that I like the least ''yet''.
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Reviewer verified by LinkedIn

Industry : Food & Beverages | Company size : 501-1,000 | Level : Manager | Focus : Sales | Experience using the software : More than 1 year as User, Administrator

Jun 2, 2024

Absorb LMS is a great company to work with! Amazing LMS!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? From the start, the Absorb team has been exceptionally supportive. With a wealth of resources like articles and the academy, you quickly become familiar with all the features. The setup was straightforward and intuitive, making it easy to gain confidence in using the admin dashboard.
What do you dislike? In all honesty, I can not really think of any downsides to Absorb LMS. It truly delivers!
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 501-1,000 | Level : Director | Focus : Program and Project Management | Experience using the software : More than 1 year as Administrator

May 15, 2024

Easy to use, paperless, and team members enjoy this software

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Ease of use, and user friendly, functionality, and ability to engage the team members to use this software
What do you dislike? Very happy with the end-product. Can't think of anything I like the least at this point in time.
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Reviewer verified by LinkedIn

Industry : Financial Services | Company size : 501-1,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

May 11, 2024

Great Value, Decent pricing, Easy to Use! That's Absorb LMS

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Its extensive range of features offers excellent value for the investment. The system is straightforward to navigate and operate. Customer support is outstanding, providing quick and effective solutions. The platform also benefits from regular updates that enhance both its stability and functionality.
What do you dislike? You might come across occasional bugs, but nothing critical that would ruin the experience.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 501-1,000 | Level : Manager | Focus : Human Resources | Experience using the software : More than 1 year as Administrator

Apr 12, 2024

Such an easy-to-use platform with robust analytics

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It is an easy-to-use platform with robust reporting and dashboards. Implementing robust reporting and dashboard features in Absorb LMS involved configuring custom reporting tools and dashboards to effectively track learner progress, performance, and engagement metrics.
What do you dislike? There are no complaints so far, just some occasional bugs that are not really a problem since they are instantly resolved.
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Apr 11, 2024

A game-changer! Absorb provides an amazing LMS experience

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The implementation process was clear and straightforward, with each step easy to understand and apply. Customer support is excellent, providing quick responses for any learning needs without long waits. Absorb offers a complete solution for content creation and curriculum development, eliminating the need for additional resources. Our employees find it user-friendly and visually appealing.
What do you dislike? Few improvements are necessary at the moment, as most will develop over time. Absorb encourages feedback and upvoting user ideas, which drives future enhancements.
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Reviewer verified by LinkedIn

Industry : Financial Services | Company size : 1,001-5,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Apr 10, 2024

Absorb LMS is a reliable and user-friendly platform that streamlines online learning management.

Overall Rating 94%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Content creator is easy to use. Absorb LMS stands out for its intuitive content creation tools, making it easy to design engaging learning materials with minimal effort. The drag-and-drop interface simplifies the process, allowing for seamless customization of multimedia elements.
What do you dislike? One aspect I find less favorable about ABsorb LMS is the limited flexibility in customizing certain features and templates. While the platform offers a range of pre-designed options, there are times when I wish for more control over the design elements to better align with specific instructional needs.
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 201-500 | Level : Entry | Focus : Education | Experience using the software : Less than 6 months as User

Apr 10, 2024

Absorb has exceeded my expectations for content interactivity

Overall Rating 97%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I appreciate how accessible and thorough our CSM was when getting my team acclimated to the LMS. I am new to the L&D space and being able to boost my teams trainings with Absorb Create's interactivity features has been great.
What do you dislike? This platform is extremely customizable which is great but the learning curve from an admin end was pretty steep. If I wasn't tech savvy I think I would have struggled.
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Reviewer verified by LinkedIn

Industry : Oil & Energy | Company size : 51-200 | Level : Consultant | Focus : Administrative | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 10, 2024

It meets and exceeds my expectations for an LMS and resource library

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Overall, I feel so grateful that my company chose Absorb as our LMS. The training and onboarding has been really great and worthwhile. I love the content creation tools in Absorb Create and I am excited by the new AI features.
What do you dislike? So far I have not had any issues with content creation and implementation. When I need help on any subject to broaden my own understanding, the support staff is quick to help and always are so pleasant to work with.
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Reviewer verified by LinkedIn

Industry : Financial Services | Company size : 51-200 | Level : Manager | Focus : Human Resources | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 10, 2024

Absorb is a great LMS for any company due to its ease of use and customer service.

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The ease of use for my learners. The Manager Experience is perfect for them to enroll and see their direct reports progress.
What do you dislike? Integration with 3rd party content vendors. It takes to long to upload and make edits. The calendar is not linked to anything except ILC sessions and should be able to sync to Outlook.
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Reviewer verified by LinkedIn

Industry : Printing | Company size : 201-500 | Level : Director | Focus : Human Resources | Experience using the software : More than 1 year as Administrator

Apr 10, 2024

Great LMS with a lot of easy to use capabilities and features!

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I love how user friendly Absorb is, both as a user and administrator. The amount of training features and reporting is great as well!
What do you dislike? I'd like to see their survey capability improved. We ended up creating our surveys in Absorb Create based on the types of questions we need, but with Absorb Create you're limited in formatting and placement options with questions, which was disappointing.
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Reviewer verified by LinkedIn

Industry : Hospital & Health Care | Company size : 10,000+ | Level : Senior | Focus : Education | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team

Apr 6, 2024

Flawless and Continuously Improving Software with Exceptional Support

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb’s platform is user-friendly and thoughtfully designed. The customer support is outstanding, with our Client Success Manager, always promptly addressing our questions, discussing ideas, and assisting with any needs. The help desk is also quick and effective in handling tickets and projects. Absorb consistently enhances its products and features, enabling us to effectively manage our learning and development programs for our large, rapidly expanding company using their platform.
What do you dislike? There’s nothing negative to say about Absorb LMS —it’s consistently reliable and well-designed. With continuous improvements and exceptional support, it fully meets our needs without any drawbacks.
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Reviewer verified by LinkedIn

Industry : Information Services | Company size : 501-1,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Mar 19, 2024

Absorb LMS is very easy to use and I love that support are responsive

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like the support the most because I can reach them any time of the day and they will try to resolve it ASAP
What do you dislike? I think the customization can improve because I find something is confusing to my users but it turns out I can't change those
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Joseph L. — Instructional Designer at Pearson

Industry : Hospital & Health Care | Company size : 5,001-10,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Mar 19, 2024

Absolutely love the ease of use of the program! Would highly recommend!

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The simplicity of it all. The program is very user friendly, and easily set up, maintained, and adjusted. The customer service is exceptional as well along with all of the resources that are provided.
What do you dislike? I can't say there is anything I dislike about the program at this time. If there is something I would love to see increased, that would be more trainings on use cases (although they do have a lot of this already).
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Nikki T.

Industry : Mechanical or Industrial Engineering | Company size : 51-200 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team

Jan 11, 2024

Absorb is a very powerful LMS that could cater for a lot of different companies and circumstances.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? What I like the most is that it is highly customizable and offers a great amount of features, making it easy to use in a lot of different scenarios.
What do you dislike? What I like the least is the admin experience, since it can get a bit overwhelming with so many settings. It takes a while to know how to use all the reporting features.
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Tania L.

Industry : Construction | Company size : 51-200 | Level : Manager | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Jan 8, 2024

It is an overall amazing tool. Simple and complete.

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The tool is highly intuitive, enabling any user (admin or learner) to quickly master its various functions. Moreover, it offers a wide range of solutions adapted to the different needs of a company. For me, it was the perfect tool in terms of meeting my demands (which were very specific and complex). Finally, the Absorb team has always been great. They're always accessible and very reactive to help me.
What do you dislike? The tool has not disappointed me, as it has always met my company's needs. It offers all the necessary functionalities.
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Nicolas J.

Industry : Furniture | Company size : 201-500 | Level : Senior | Focus : Program and Project Management | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Jan 5, 2024

Easy to use and support is always available when needed.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Being able to assign groups of individuals courses in just a few clicks and being able to run reports easily.
What do you dislike? Nothing really. The software meets our needs and they do updates periodically to improve the user experience.
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Reviewer verified by LinkedIn

Industry : Pharmaceuticals | Company size : 51-200 | Level : Manager | Focus : Marketing | Experience using the software : More than 1 year as Administrator

Dec 26, 2023

Great platform overall for LMS - Intuitive, short learning curve, and easy to recycle content

Overall Rating 99%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? From the very first demo, the Absorb platform seemed very intuitive and designed with the Administrator in mind within the UI. That sense of mindfulness or intuitiveness has persisted all the way through implementation and into our launch with the platform. Support from the Absorb Success team is fabulous! They have a plan, a process, a methodology and if you'll follow, a successful implementation and launch is almost guaranteed.
What do you dislike? Nothing stands out as a dislike, but I can comment on a feature that would save time. When importing PowerPoint slides (the import tool is very good), it would be great if there was a way to convert animations.
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Reviewer verified by LinkedIn

Industry : Security and Investigations | Company size : 51-200 | Level : VP | Focus : Operations | Experience using the software : 6-12 months as Administrator, Member of the procurement team

Dec 15, 2023

Absorb is easy to use for both learners and Administrators

Overall Rating 99%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The software is user friendly, you can learn how to use it from the Admin point of view very quickly. Every action is explained within the UI and the structure makes sense. It's a solid LMS that allows a high level of customization without relying on coding knowledge. Customer Success Managers and Customer support are always available, helpful and knowledgeable. They supported us in delivering our goals during every step and they always had a solution for each of our requirements.
What do you dislike? There are not many Bulk actions available (bulk assigments, bulk updates of courses) Actions related to departments/groups are limited
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Reviewer verified by LinkedIn

Industry : Information Technology and Services | Company size : 5,001-10,000 | Level : Entry | Focus : Education | Experience using the software : 6-12 months as Administrator

Dec 6, 2023

Absorb is a great program with ecellent onboarding support.

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like that we can import content we already have from another LMS, as well as from PPTs. Additionally , it's easy to develop content for classes rather easily from scratch. It feels like they've already thought of everything.
What do you dislike? While everything in the system is pretty straightforward, as with all new software, there is definitely a learning curve. I've really appreciated their onboarding training system to guide our team through the tricky stuff. Unlike other software we've recently purchased for our office, this onboarding training was included in the purchase cost. That has been great.
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Michelle Okelberry C.

Industry : Computer Software | Company size : 11-50 | Level : Entry | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team

Dec 5, 2023

Amazing Organization and implementation process from the Absorb team!

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I love that the software is very user-friendly and can accommodate all our company's needs for an LMS.
What do you dislike? There's not much I dislike, there's a few things I learned throughout implementation that I probably wont use but it's great to know for later use!
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 11-50 | Level : Entry | Focus : Quality Assurance | Experience using the software : Less than 6 months as Administrator

Dec 1, 2023

This LMS has a wonderful UX and awesome admin side.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb LMS is extremely user friendly! It was a breeze to upload courses, create and schedule reports, create users, and much more! If you're looking for a great investment in learning at your company and want a highly engaged and friendly staff at Absorb to help you do it, Absorb LMS is the right choice!
What do you dislike? Absorb LMS is a powerful software! It allows you the opportunity to customize a lot of features (e.g., messages, reports, portals for different audiences, etc.). With most of these features, Absorb has curated help documents but some are a bit lacking or don't exist yet. They are responsive to feedback and do update these documents often, so I'm sure they're coming!
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Reviewer verified by LinkedIn

Industry : Wholesale | Company size : 501-1,000 | Level : Entry | Focus : Education | Experience using the software : Less than 6 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 28, 2023

I think the Absorb LMS is a great tool for the leaning and development team.

Overall Rating 94%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb is easy to learn and set up with a fantastic Absorb team to help you in every step of the way.
What do you dislike? Not much I don't like. Keep up the great work. If I had to say one thing maybe doing more smaller system improvements would keep clients more engaged.
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George L.

Industry : Construction | Company size : 201-500 | Level : Manager | Focus : Operations | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 27, 2023

An LMS with just enough features to not overwhelm with a great Admin side.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Admin side is very easy to use. Absorb offers a lot of support to ensure success. I have worked with a few different LMS' - ones with very little features to ones that have a sea of features that you get lost in. Absorb offers just the right number of features and functionality that is straight forward and labelled for ease of use.
What do you dislike? So far I have not experienced any downside to the platform. I am sure that as we fully implement over the coming months we will have some though I believe their "ideas" section is actioned quite regularly with new releases as a means to continuously improve.
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Reviewer verified by LinkedIn

Industry : Airlines/Aviation | Company size : 1,001-5,000 | Level : Consultant | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team

Nov 17, 2023

Absorb is an approachable, quality LMS with a number of useful features.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The templates for content creation offer built-in structural options with lots of customization at the same time. The number of animations and transitions strikes the balance of being engaging and interesting without getting distracting.
What do you dislike? The functionality of embedded video hasn't been perfectly seamless in some of our content creation, but improvements are constantly being implemented, so it is a minimal concern.
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Reviewer verified by LinkedIn

Industry : Retail | Company size : 1,001-5,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 17, 2023

The LMS with a great UX and has a great admin side.

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great. I always have great support from my Absorb team, and I love that I can create content in-house using Absorb Create.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company, specifically accessibility (translations, captioning, etc.) That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve.
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Logan N.

Industry : Retail | Company size : 1,001-5,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 16, 2023

The LMS is personalized and exceptional and has a great admin side.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great, ideal for modern educational needs.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Tania H.

Industry : Hospitality | Company size : 11-50 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 16, 2023

An effective LMS for all sizes of Learning & Development teams and Customer Support is Outstanding?

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The customer support folks are AWESOME! They are reliable, flexible, responsive, patient and knowledgeable.
What do you dislike? We have had some struggles on the reporting side; however, the team at Absorb has been helpful.
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Reviewer verified by LinkedIn

Industry : Insurance | Company size : 501-1,000 | Level : Director | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 15, 2023

Absorb LMS makes it easy for employees to learn and access helpful information.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? This is very easy to use as an admin. I use this system everyday and if there are ever problems, the support team is very helpful.
What do you dislike? I would like to be able to personalize the system more to our companies needs. Also, I would like if there were more reports/analytics available.
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Reviewer verified by LinkedIn

Industry : Construction | Company size : 501-1,000 | Level : Entry | Focus : Human Resources | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 15, 2023

The LMS with a great UX and has a great admin side.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Reviewer verified by LinkedIn

Industry : Insurance | Company size : 51-200 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 10, 2023

Absorb LMS is versatile and provides so many options, as well as offering excellent customer service

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? How easy the system is to use, from both the admin and learner perspective. Also, the robust reporting features are a major step up from our previous LMS. The ability to customize the learner dashboard with our logo and company colors is a nice touch, and makes the LMS appear more consistent within our training options. One of the biggest highlights of our Absorb experience has been the customer service, which is truly wonderful. The team is dedicated to your success through implementation.
What do you dislike? The integration process with other systems, such as Salesforce, was rocky. We were left to our own devices with little direction on how to proceed. However, this is just one area that could be improved. The rest of our experience with Absorb, from the sales process at the start to the implementation process (which we are currently doing), has been fantastic, and the reps assigned to our account have been responsive and helpful. Overall, there was very little we disliked about Absorb LMS.
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Reviewer verified by LinkedIn

Industry : Medical Devices | Company size : 201-500 | Level : Entry | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 8, 2023

The LMS has a great admin side and is customizable for many different departments!

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service from our CSM is superb!
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. I'd love to have support from Solution Architects that can help us make the LMS a better learning for our customers.
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Reviewer verified by LinkedIn

Industry : Computer Software | Company size : 1,001-5,000 | Level : Entry | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 8, 2023

A user-friendly system with consistent evolutions to maintain pace with client needs.

Overall Rating 93%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The Customer Service & the teams I have communicated with are all reliable, friendly, patient, and flexible. The implementation of our company's organization into appropriate departments and sub-departments was seamless saving us hundreds of hours! I really appreciate the visibility of feedback on other client suggestions too!
What do you dislike? I would like to see more accessible tutorial videos created based on client FAQs and/or best practice tips lesson in order to satisfy "x" condition type of content. Example: "Best practices for setting up and updating a course that is required once a year"
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Reviewer verified by LinkedIn

Industry : Wholesale | Company size : 10,000+ | Level : Entry | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 7, 2023

The Absorb LMS is a leader in the LMS industry!!!!

Overall Rating 98%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Two aspects I like most; 1. User side - it is user-friendly and looks and feels like modern technology should 2. Administrative side - very easy to learn how to use and easy to set up in a short amount of time. The learning curve is low.
What do you dislike? 90% of the functionality is great, there are 10% of minor things that could be improved to make the user experience from the admin side better.
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Amber-lyn S.

Industry : Medical Devices | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 6, 2023

The customer service and customer support is exceptional.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Uploading courses and building curricula is straightforward and easy to use. The reporting capabilities are also thorough and robust.
What do you dislike? As a franchise system, there are some functions that we are missing and would love to see developed. That being said, communication with our rep is exceptional and I am confident some changes will be implemented soon.
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Martha T.

Industry : Health, Wellness and Fitness | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 3, 2023

The LMS with a great UX and has a great admin side.

Overall Rating 94%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
Reviewer photo

Reviewer verified by LinkedIn

Industry : Health, Wellness and Fitness | Company size : 1,001-5,000 | Level : Trainee | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Nov 3, 2023

Learning made easy and support unmatched! We love our CSM!

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Our support system is unmatched to any other system I work with. Our CSM always responds right away when we have questions and with the exact information we need and usually a recommendation of best practices. This year we updated both to the new admin and learner portals, and where we prepared to have a big adjustment, we didn't! The new interfaces are easy to use and our learners think so too!
What do you dislike? As we implement new parts of the interface (billboards, posters, etc) we have seen provided resources that aren't always correct and have to adjust asset sizes because of this, but once we learned what we needed to do, it was easy to implement, and our CSM made it easy for us to do this in the best ways possible.
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Rebekah W.

Industry : Health, Wellness and Fitness | Company size : 10,000+ | Level : Entry | Focus : Administrative | Experience using the software : More than 1 year as Administrator

Nov 2, 2023

The LMS with a great UX and has a great admin side.

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the administration side is organized (very easy to learn & use daily) + the service is really great. One of my favorite things about Absorb is the priority of continuous improvement. I appreciate working with our Client Success Manager to learn about new updates and how to implement the system in a way that is best for our organizational needs. I also appreciate how well Absorbs working with our other authoring systems and resources.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Industry : Hospital & Health Care | Company size : 1,001-5,000 | Level : Consultant | Focus : Program and Project Management | Experience using the software : 6-12 months as User, Administrator

Oct 31, 2023

We have really loved Absorb and found it extremely helpful once we integrated it into our business.

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The ability to customize our trainings and the support team has been amazing. Our sales process to onboarding was flawless.
What do you dislike? The one thing we would like to see is a better Google Hangout integration so we can do live calls that are recorded and have them synced directly with our calendar.
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Industry : Marketing and Advertising | Company size : 11-50 | Level : VP | Focus : Operations | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team

Oct 30, 2023

Absorb LMS is a great solution for organizing all your training in one handy place!

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb LMS is very user friendly and allows me to create engaging trainings, check on the enrollment status at any point, send reminders, etc. Our implementation specialist, May, was great to work with as well!
What do you dislike? The only thing I can think of is to have more rollup team reporting so I can easily see a "scorecard" for my entire team, in one place.
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Amy P.

Industry : Marketing and Advertising | Company size : 51-200 | Level : Director | Focus : Consulting | Experience using the software : Less than 6 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Oct 23, 2023

End-user friendly, easy to onboard Admins, good for many devices.

Overall Rating 91%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? I like that most users have no problems navigating in the Absorb LMS and I appreciate the customer support and ideas portal. It feels collaborative working with this vendor.
What do you dislike? That I cannot generate a report on multiple curricula. However, I feel like there is a lot of roadmap activity and good response to ideas so I am hopeful that will be addressed.
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Industry : Banking | Company size : 501-1,000 | Level : Senior | Focus : Information Technology | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team

Aug 15, 2023

Absorb LMS is overall modern, flexible and versatile

Overall Rating 90%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The admin side is very flexible and versatile once you understand what it is capable of. It may take some training to iron out the details, but once you get it, it is capable of a lot.
What do you dislike? I would like to see mutli-course reports become a standard in the reporting capabilities. That being said, it is on their roadmap and the Absorb development team is actively working on multiple solutions at a time which is supported by their ideas portal.
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Industry : Renewables & Environment | Company size : 501-1,000 | Level : Manager | Focus : Human Resources | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Aug 11, 2023

Great Learning Management System with AMAZING CRMs!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The system is extremely robust and easy to use. They have an amazingly friendly customer service team, while the speed of launching your course is phenomenal.
What do you dislike? There are no negatives to report. Apart from their customer support team, we also worked with a Project Manager and an account executive and they were all so friendly and helpful.
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Industry : Information Technology and Services | Company size : 201-500 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Jul 29, 2023

A Very Nice LMS that just keeps getting better and better!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It has Fantastic customer support Easy to use design Quick import of new learners Easily upload any type of multimedia Customizable interface for branding Out of the box solution at a reasonable price point No extra IT or web developer support required
What do you dislike? I still haven't find anything that I wouldn't like about this company they are amazing and should keep up the good work!
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Industry : Computer Software | Company size : 10,000+ | Level : Owner | Focus : Administrative | Experience using the software : 6-12 months as Administrator

Jul 12, 2023

An LMS with excellent customizability, beautiful UI

Overall Rating 92%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The customizability and flexibility of the system out-of-the-box is great, plus the addition of additional technical features such as API, scheduled data imports, etc. really expand its capabilities to be a custom fit for us. There's not much I can think of that Absorb cannot do as an LMS! And their support team always has great ideas, is extremely responsive, and pleasant to work with. The support we've received from the Absorb team is fantastic - always going above and beyond.
What do you dislike? My company would like to really utilize more social capabilities of the platform, i.e. communities of practice and increased learner interactions. That being said, the Absorb team is always coming out with new features and improvements that I'm really excited about, so really interested to see what comes down the pipeline.
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Lea G.

Industry : Pharmaceuticals | Company size : 10,000+ | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Jun 30, 2023

An effective LMS for Learning and Development shops of any size.

Overall Rating 97%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Absorb's admin UI makes deploying and assigning training easy. As a first time user, it was immediately clear how to upload a course, make it available, and assign it to users. Because we are a smaller organization, I'm not in Absorb every day, but there's never a need to refamiliarize myself with the layout. Bright colors, big buttons, Navigation on the left, do stuff buttons on the right - it's visually friendly.
What do you dislike? I think there's a miss not having a quick search bar in the Users and Courses screens in the admin panel. When you've got 15 pages or more worth of users, trying to find out if someone in the M's finished their new-hire training can be a few clicks too many.
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Industry : Information Technology and Services | Company size : 201-500 | Level : Senior | Focus : Product Management | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Jun 8, 2023

Absorb LMS really makes my team's lives easier with it's ease of use

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? My overall experience creating courses and assigning them to our learners has really been positive. I love the high level of customization and the numerous templates.
What do you dislike? Although we've been using the system for quite some time now, I have not been able to track any cons. New features are added regularly, but I still haven't managed to explore'em all.
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Industry : Financial Services | Company size : 501-1,000 | Level : Manager | Focus : Education | Experience using the software : More than 1 year as Administrator

Jun 7, 2022

Easy to implement ! Great functionality ! Average Support

Overall Rating 95%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Moving to a new LMS always comes with issues, however, that wasn't the case with Absorb LMS. Quick and easy implementation, lovely UI, and ease of use is the reason why we partnered up with them.
What do you dislike? It's no common secret that their support team is slow. Also when it comes to reporting, the system's capabilities are quite limited.
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Industry : Marketing and Advertising | Company size : 501-1,000 | Level : Manager | Focus : Quality Assurance | Experience using the software : 6-12 months as User, Administrator

Apr 22, 2022

Absorb LMS stands out for its simplicity and ease of use

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It has a great user interface and it's extremely easy to use. Course management is great, as well as its numerous integrations.
What do you dislike? We struggled a bit with custom reporting, but we finally got to the bottom of it. Can't really say anything else.
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Industry : Financial Services | Company size : 201-500 | Level : Director | Focus : Consulting | Experience using the software : More than 1 year as Administrator

Jul 29, 2021

One of the most user-friendly platforms in the market

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? One-of-a-kind company, with a friendly and easy-to-use dashboard, user-friendly nice customer experience, and Kind People.
What do you dislike? Haven't find anything that we should worry about so everything goes as smoothly as possible! Would love to see more of what they can do!
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Industry : Financial Services | Company size : 1,001-5,000 | Level : Senior | Focus : Program and Project Management | Experience using the software : 6-12 months as User

Jul 22, 2021

The LMS with a great UX and has a great admin side.

Overall Rating 96%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Our Client Success Manager has been hugely helpful for walking through admin user-assistance.
What do you dislike? it's not Absorb's fault, but would be helpful to integrate with our HRIS so there wouldn't be as much manual work for admins with groups.
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Industry : Information Technology and Services | Company size : 1,001-5,000 | Level : Senior | Focus : Human Resources | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team

Jun 28, 2021

Easy, simple to use and backed up with a great customer support team!

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Moving to a new platform always comes with issues. With the help of Absorb's qualified team of Project Managers, Account Managers this whole transition phase was smooth.
What do you dislike? The cost is quite high but definitely worth its money. I am really struggling to think of anything else.
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Industry : Broadcast Media | Company size : 1,001-5,000 | Level : VP | Focus : Business Development | Experience using the software : 6-12 months as User

Jun 24, 2021

One of the most user-friendly platforms in the market

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Easy to use, great customer support and easy certification program creation. I also like the fact that we customize our brand.
What do you dislike? Takes quite some time to get used to how the system generates reports, but other than that all good. We are very pleased with our selection.
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Industry : Financial Services | Company size : 1,001-5,000 | Level : Senior | Focus : Program and Project Management | Experience using the software : 6-12 months as User

May 7, 2021

Everything has been simple and easy to use. Creating courses doesn't take much time at all.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The data grids and all the features tied to them. I've set up many data grid views depending on what I am looking for.
What do you dislike? When creating a new course, I need to click buttons at the bottom to get additional settings, but do not need to click all the buttons. I wish there was a way to default to showing only the buttons and settings I need.
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Bret A.

Industry : Computer Software | Company size : 51-200 | Level : Senior | Focus : Education | Experience using the software : 6-12 months as Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 20, 2021

The LMS with a great UX and has a great admin side.

Overall Rating 97%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the admin side is organised (very eay to learn & use daily) + the service is really really great.
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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Industry : Financial Services | Company size : 201-500 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 17, 2021

The LMS with a great UX and has a great admin side.

Overall Rating 99%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? The way the admin side is organised (very eay to learn & use daily) + the service is really very good
What do you dislike? I would like to see some functions even further developed so they would be even more tailor made for our company. That being said, an LMS is a work in progress and the Absorb development teams works really hard to improve. Communication of LMS updates (what has been updated and when) could be better though.
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.

Industry : Retail | Company size : 1,001-5,000 | Level : Senior | Focus : Education | Experience using the software : More than 1 year as Administrator, Member of the deployment/customization team, Member of the procurement team

Apr 5, 2021

The LMS is very user friendly and an efficient way to deliver and track training.

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Training records at your fingertips, the ability to deploy training across the organization with a few clicks, and the timely assistance we get when we have questions.
What do you dislike? An LMS is always a work in progress and the Absorb development teams continue to work really hard to improve.
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Industry : Oil & Energy | Company size : 51-200 | Level : VP | Focus : Human Resources | Experience using the software : More than 1 year as User, Administrator, Member of the deployment/customization team, Member of the procurement team

Aug 23, 2017

A top Learning Management Solution for our business needs

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? Easy to use, great user interface and lot of customization options. Reporting is decent but was quite buggy at first.
What do you dislike? The only issue we have encountered so far is that we cannot integrate Absorb LMS with our HRIS, but I heard it's coming soon.
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Industry : Capital Markets | Company size : 5,001-10,000 | Level : Senior | Focus : Sales | Experience using the software : 6-12 months as User

Aug 3, 2017

Great product, great UI and great customer support team

Overall Rating 100%
  • Usefulness
  • Usability
  • Customer Experience
  • Likelihood to Recommend
What do you like best? It's intuitive and easy to use once you get the grasp of it. The onboarding process ran smoothly with no issues.
What do you dislike? Absorb is one of the well known Learning management systems around, so be prepared to pay a high fee.
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Industry : Telecommunications | Company size : 1,001-5,000 | Level : Director | Focus : Sales | Experience using the software : More than 1 year as User